Delivery Times

Kumeu Flower Farm has been a member of Teleflora for over 7 years. As part of this network of about 200 approved member florists, we can deliver fresh flowers anywhere in New Zealand, as well as internationally with over 50,000 affiliated florists based in 84 countries. When you deliver with us you know your order will be handled professionally and with the best care.

For our Local orders we will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2-3 working days for delivery nationally, or 1 week internationally.

Returns and Cancellation Policy

If your flowers do not reach you in perfect condition contact us immediately. As flowers are a perishable item we cannot take responsibility for the care of them once they leave our farm. We cannot be responsible for other businesses/courier companies or wrong or incorrect address details and where flowers/plants are perished through transit. Flowers/plants are a perishable item so we do not give cash refunds. We do however have a Flower Care Page where you can read the care instructions there and garuantee our flowers are freshly cut every day and will last you at least one week with proper care.

If your cancel or change you mind about your order, we will advise you if the flowers have already been picked/couriered. If they have we cannot give refunds due to the nature of the product. We dont give refunds if you change your mind on any perishable product but can give you a credit towards anything else you may like. U-Pick customers can have thier booking transfered to another date if they need to cancel but no refunds can be given due to the nature of the product.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.