Terms and Conditions

COVID 19 UPDATE - We are open for business but with some changes. U-pick is cancelled until further notice.

At our farm we are pretty isolated from a lot of people here. It’s mainly our beautiful flowers and us and we are all free of COVID 19 :-) Please inquire here if you have any questions. Our shop doors can now open but we have some changes.

SHOP HOURS WILL CHANGE OVER WINTER:

Mon - CLOSED

Tuesday-Friday 10am - 2pm

Sat/Sun - CLOSED

Outside these hours you can call Angelique on 0275197108 You can also order online 24/7 

CONTACT TRACING

NO CONTACT TRACING REQUIRED FOR OUR RETAIL SHOP :-)

SOCIAL DISTANCING

We must still keep a distance from each other but now you can come in and browse. We look forward to seeing you again :-)

For more information on how we are keeping safe please visit our COVID 19 Update page

Returns and Cancellation Policy

If your flowers do not reach you in perfect condition contact us immediately. As flowers are a perishable item we cannot take responsibility for the care of them once they leave our shop. We do however have a Flower Care Page where you can read the care instructions there. We do however garuantee our flowers are freshly cut every day and will last you at least one - 2 weeks with proper care.

If your cancel your order, we will advise you if the flowers have already been picked/couriered. If they have we cannot give refunds due to the nature of the product. U-Pick customers can have thier booking transfered to another date if they need to cancel but no refunds can be given due to the nature of the product.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 1 week internationally.

 

"Kumeu Flower Farm is one of the best Flower Delivery Options in Auckland"

We are listed here for one of the best Flower Deliveries in Auckland!

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